Transportation and After-Sales Terms
SHIPPING INFORMATION
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Professional Grade: 2 years
Standard Grade: 1 year
Warranty Detail:
1. Under normal use, if the product is deformed, broken, or the opening and closing is not smooth and other problems, the function of the product cannot be used, please contact us and provide a photo of the problem, and we will resend a new one for you free of charge.
2. The following situations do not belong to the scope of free warranty:
# Improper use or product damage caused by accident.
# Surface rusting due to improper maintenance.
# Deformation or fracture caused by objects exceeding the specified range of use and shearing exceeding the design limit.
# In the process of pruning bonsai, the cutting edge of the tool will collapse due to the sand or stone particles being cut.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
- The time frame of an order delivery is divided into two parts:
- Processing time: 24 Hours
- Shipping time: 9~20 Days
- Shipping methods: Standard International Shipping Service
- Shipping fee: Free
Professional Grade: 2 years
Standard Grade: 1 year
Warranty Detail:
1. Under normal use, if the product is deformed, broken, or the opening and closing is not smooth and other problems, the function of the product cannot be used, please contact us and provide a photo of the problem, and we will resend a new one for you free of charge.
2. The following situations do not belong to the scope of free warranty:
# Improper use or product damage caused by accident.
# Surface rusting due to improper maintenance.
# Deformation or fracture caused by objects exceeding the specified range of use and shearing exceeding the design limit.
# In the process of pruning bonsai, the cutting edge of the tool will collapse due to the sand or stone particles being cut.
